Case Study

Title: " Fly Rite USA Soars to New Heights with Quotables: Boosting Efficiency and Customer Satisfaction in the Face of Adversity"

Introduction: Fly Rite USA faced a significant challenge in efficiently processing Request for Quotes (RFQs) for non-inventory items. Fly Rite USA needed to find a way to streamline their operations while maintaining their commitment to providing exceptional customer experiences. Enter Quotables, an innovative software solution that transformed Fly Rite USA's quoting and procurement capabilities, enabling them to grow even during challenging times.

Background Information: Fly Rite USA is an established and well-respected supplier in the aviation aftermarket industry. Founded in 2013, the company has built a strong reputation with its international customer base, offering competitive pricing, expertise, and experience, along with excellent customer service. However, adding new customers proved challenging due to the time and resources required to handle additional requests. This left Fly Rite USA stagnant and vulnerable to collapse in the event of a catastrophic event, such as the Russia-Ukraine war. Thankfully, Fly Rite had already implemented Quotables and was able to achieve growth despite losing over 50% of their previous years' revenue overnight.

Problem Statement: Fly Rite USA's existing quote generation and procurement processes were labor-intensive, time-consuming, and prone to errors. This led to slower quote response times and inaccurate quotes to customers, resulting in lost revenue and growth opportunities.

Solution: To address these challenges, Fly Rite USA turned to Quotables, a cutting-edge software solution designed to streamline and automate quote generation and procurement processes. Quotables offers an intuitive user interface, seamless integration with existing systems, and a powerful AI-driven engine that delivers highly accurate and personalized quotes in a fraction of the time.

Implementation Process: Fly Rite USA collaborated with the Quotables team to implement their web-based software solution. Within two weeks, the entire team at Fly Rite had switched to the Quotables platform, feeling confident and elated with the transition.

Results: With Quotables in place, Fly Rite USA has seen significant improvements in efficiency and customer satisfaction. Key results include:

  1. 100% accurate and transparent customer quotes sent within minutes with Quotables, thanks to AI-driven email parsing and API integrations.
  2. Reduced the cost of quoting personnel by 95%, enabling the use of less experienced employees to handle the quoting process.
  3. Sales increased by 50% over the previous year despite losing 50% of their revenue overnight due to sanctions on Russia. Excluding anticipated sales to Russia, sales increased 300%.
  4. New customers increased by 500%. Fly Rite USA was able to move personnel from the quoting team to new business development (sales). Without constraints to scale, they confidently solicited new business and built diversity amongst their customer base. No longer are they in a position where their business could be in jeopardy due to the loss of a key account.

Testimonials:

Jon Keseley (President): "Quotables has revolutionized our business operations, elevating us to new levels of efficiency. Our small team now effortlessly handles an incredible volume of parts daily, enabling us to deliver highly accurate and transparent quotes to our customers faster than ever before. As a result, we can quote more items each day, and our sales have skyrocketed. I have been able to remove our key team members from the quoting process, enabling us to focus on new growth opportunities. Scaling is no longer challenging because of the efficiency of Quotables, as a low-level employee can use it with limited training and be as effective as our most experienced team member. Thanks to Quotables, we are now positioned for significant growth in the upcoming years."

Mikael Lickteig (Director of Operations): "Quotables has allowed me to reduce the number of employees needed for quoting by 80% and my cost per hour of quoting to a staggering 5%. My quoting team is now as knowledgeable and efficient as employees who had 10 times the experience they did. The Automation, integrations, and SMART-QUOTE algorithm are game- changers, and I wouldn't be able to go back to the old way we quoted [before using Quotables]."

Todd Taylor (Procurement Specialist): "Quotables has made my job of quoting much easier and far less stressful. I thought our workflow was efficient before we added Quotables, but I was wrong. I can now quote 250+ items a day when before I would be stressed to quote 50 items. The integrations with the ILS and Partsbase allow me to find pricing and availability without having to leave Quotables, and I no longer waste hours each day typing email RFQs to our vendors. I am also impowered to send customer quotes confidently without the approval of my supervisor."

Jaime Vengoechea (International Sales): “Quotables brings the entire quoting process into one centralized environment where we can all work in sync. There are many well thought out functions that ensure that everyone is always on the same page, examples of this are the customer notes and vendor optimization module.”

Key Features of Quotables:

  • User-Friendly collaborative interface (web based)
  • AI email collection and parsing
  • Email integrations (Gmail & Microsoft)
  • Marketplace integrations (ILS & Partsbase)
  • ERP integration (Avsight)
  • Smart-Quote
  • Secure and Private data (hosted on the AWS cloud)

Call to Action: Discover how Quotables can transform your business's quoting and customer procurement processes. Contact us today at support@quotables.aero to schedule a personalized demo and learn how Quotables can help your organization reach new heights of efficiency and customer satisfaction.

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